Responsible Gaming at 9joy

Our Commitment to Responsible Gaming

At 9joy, we firmly believe that gambling should always be a source of entertainment and excitement — never a cause of financial hardship, stress, or harm. As Bangladesh's trusted online casino and sportsbook platform, we take our responsibility to the players and communities we serve very seriously. We are committed to maintaining a gaming environment that is safe, transparent, and genuinely supportive of player wellbeing.

Our responsible gaming programme is built around four core principles: prevention, protection, support, and education. We invest in tools and processes that make it easy for any player — at any stage — to understand the risks of gambling, recognise the early warning signs of problematic behaviour, and access practical help without stigma or delay.

We recognise that Bangladesh is a market where gambling can carry particular social sensitivities. 9joy is committed to operating with the highest standards of player protection, ensuring that every adult who chooses to use our platform can do so responsibly, within their means, and with a clear understanding of how the games work. We actively discourage chasing losses, betting beyond personal financial limits, and any behaviour that transforms entertainment into compulsion.

The tools described on this page are available to every registered 9joy player, free of charge, and accessible directly from your account settings. You do not need to provide a reason to use them — they are yours to use whenever you feel it is the right decision for your wellbeing.

Age Restriction — 18+ Only

Age verification is embedded into the 9joy registration and withdrawal process as a mandatory step. All new players are required to submit a valid form of government-issued identification — either a National Identity Card (NID) or passport — before their first withdrawal is approved. Accounts where age verification has not been completed are restricted to play-only mode with no withdrawals permitted.

In addition to document-based verification, 9joy uses risk-based monitoring to flag account behaviour that may be inconsistent with adult play patterns. Accounts flagged for further review are suspended pending additional verification.

Protecting Young People in Your Household

If you share a computer, smartphone, or tablet with younger family members, we strongly recommend taking the following precautions to prevent underage access to the 9joy platform:

• Always log out of your 9joy account after each session and never save your login credentials in a shared browser profile.
• Use your device's built-in parental control or screen-time features to restrict access to gambling-related websites and applications.
• Never share your 9joy username, password, or OTP code with any family member, regardless of age.
• If you believe a minor has accessed your 9joy account, contact our support team at [email protected] immediately. We will conduct a full investigation and take appropriate action.

Deposit & Spending Limits

One of the most effective tools for maintaining control over your gambling activity is setting a personal deposit limit. 9joy allows every registered player to establish a maximum amount they are willing to deposit into their account over a given period, directly from the account settings panel. This limit applies across all deposit methods, including bKash, Nagad, Rocket, Upay, and linked bank accounts.

Types of Deposit Limits Available

• Daily Deposit Limit: The maximum total amount (in BDT ৳) you can deposit across any 24-hour rolling period.
• Weekly Deposit Limit: The maximum total amount you can deposit across any 7-day rolling period (Monday 00:00 to Sunday 23:59, Bangladesh Standard Time).
• Monthly Deposit Limit: The maximum total amount you can deposit across any calendar month.

How Limit Changes Work

• Reducing a limit takes effect immediately. Once your new lower limit is saved, it applies to the very next deposit attempt.
• Increasing a limit is subject to a mandatory 7-day reflection period. The increase does not take effect until 7 full days have elapsed after the request, giving you time to reconsider. You may cancel an increase request at any time during this 7-day window.
• Removing a limit entirely follows the same 7-day reflection period as an increase. You cannot instantly remove a limit you have previously set.

Loss Limits & Wager Limits

In addition to deposit limits, 9joy also supports session loss limits (the maximum amount you are willing to lose in a single session) and single-wager limits (the maximum stake on any individual bet or spin). These can be configured from the same responsible gaming section of your account settings. Contact our support team at [email protected] if you need assistance setting up any of these limits.

Time-Out & Cooling-Off Periods

Sometimes the most responsible decision is simply to take a break. 9joy's time-out feature allows you to temporarily suspend access to your account for a defined period without permanently closing it. During a time-out, you cannot log in, place bets, or make deposits. Your account balance is preserved and your account will be automatically reactivated when the time-out period expires.

Available Time-Out Periods

• 24-Hour Time-Out: Ideal for a short pause after an emotional session or a moment of impulse.
• 48-Hour Time-Out: A two-day break to reset perspective.
• 7-Day Time-Out: A week-long cooling-off period recommended when you notice increased frequency of play.
• 30-Day Time-Out: A full month's break for a more substantial reset.

How to Activate a Time-Out

1. Log in to your 9joy account using your registered username and OTP.
2. Navigate to Account Settings from the top-right profile menu.
3. Select "Responsible Gaming" from the settings sidebar.
4. Choose "Time-Out / Cooling-Off" and select your preferred duration.
5. Confirm your choice. The time-out activates immediately — no further action is needed and there is no cancellation window once confirmed.

During any active time-out or cooling-off period, 9joy will automatically suppress all promotional emails, SMS messages, and push notifications associated with your account. Your account data and balance are fully preserved and will be accessible once the period ends.

Self-Exclusion

Self-exclusion is a formal, longer-term measure for players who feel that gambling is causing them genuine harm and who wish to prevent themselves from accessing 9joy for an extended period. Unlike a time-out, self-exclusion is a serious commitment and cannot be reversed before the chosen period expires.

Self-Exclusion Periods

• 6 Months: The minimum self-exclusion period. Suitable for players who want a significant break but anticipate returning to recreational play in future.
• 1 Year: A 12-month exclusion for players who need sustained distance from the platform.
• 3 Years: An extended exclusion for players with serious concerns about their gambling habits.
• Permanent / Lifetime: A permanent closure of your 9joy account with no option to reopen. This is a one-way decision that 9joy enforces strictly. If you choose permanent self-exclusion, your account will be closed and you will be permanently prevented from registering a new account at 9joy.

What Happens During Self-Exclusion

• Your account is immediately suspended and inaccessible.
• All pending promotional communications are permanently cancelled.
• Any pending withdrawals at the time of self-exclusion will be processed to your registered payment method (bKash, Nagad, or bank account) within standard processing times.
• 9joy will make reasonable technical efforts to prevent you from opening a new account during your self-exclusion period. If you become aware of any means by which you have been able to circumvent this, please contact us immediately.
• At the end of a non-permanent self-exclusion period, your account will not be automatically reactivated. You must contact support and undergo a cooling-off interview before access is restored.

Requesting Self-Exclusion

You can initiate self-exclusion directly from your Account Settings under the "Responsible Gaming" section, or by contacting the 9joy support team via email. Self-exclusion requests submitted by email are processed within 24 hours. Account Settings requests take effect immediately upon confirmation.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often not immediately obvious — even to the person experiencing it. The following are recognised warning signs that gambling may be becoming a problem. This list is not exhaustive, and the presence of even one or two of these signs may be worth taking seriously.

Self-Assessment Checklist

The questions below are adapted from widely used problem gambling screening tools. Read each question honestly and consider how many apply to your recent gambling behaviour. This is a private exercise — your responses are not recorded or submitted anywhere.

Support & Help Resources

9joy is committed to ensuring that no player ever feels alone when facing gambling-related difficulties. Whether you need to speak with our internal responsible gaming team or seek guidance from an independent organisation, the following resources are available to you.

General Gambling Support Guidance

In addition to 9joy's internal support channels, we encourage any player who is concerned about their gambling behaviour — or the behaviour of a family member or friend — to seek independent guidance from qualified counselling services. Many international organisations offer confidential helplines, online chat, and self-help resources that are accessible to players in Bangladesh:

• Gamblers Anonymous (GA): A peer-support fellowship for people who believe they may have a gambling problem. GA groups operate on a 12-step model and meetings are available online as well as in-person in many countries. Visit the international GA directory for guidance on accessing support remotely from Bangladesh.
• GamCare: A UK-based organisation providing information, advice, and support for anyone affected by problem gambling, including online resources and a counselling referral service accessible internationally.
• BeGambleAware: An independent charity providing a national gambling helpline (UK-based) and extensive online self-help resources including guides on budgeting, recognising problem gambling, and supporting family members.
• National Council on Problem Gambling (NCPG): A US-based organisation with a 24/7 helpline and extensive online resources, including a problem gambling screening tool and a counsellor referral directory.

Talking to Someone You Trust

Sometimes the most important step is simply talking openly with a trusted friend, family member, or colleague about your gambling habits. Sharing concerns openly can reduce the isolation that often accompanies problematic gambling and can open the door to practical help. You do not need to have a diagnosed problem to benefit from a supportive conversation.

Financial Guidance

If gambling has led to financial difficulties, speaking with a financial counsellor or debt adviser can help you regain control of your finances. Many community organisations across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar offer free or low-cost financial guidance services. Banks including Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank also offer customer financial wellbeing services that may be helpful.